Accessibility
Accessibility of Health Portal
We have based the accessibility of Health Portal on EN 301 549 standard. This means that certain technological tools and principles of content creation have been used, to make the content of the Health Portal more usable for visually impaired, blind, deaf, mobility or cognitively impaired people. In addition, it is possible to improve the accessibility of information by configuring your computer at the browser and operating system level.
Every user is different, and that's why we recommend making the necessary settings on your personal computer or other device based on your own usage needs.
Every user is different, and that's why we recommend making the necessary settings on your personal computer or other device based on your own usage needs.
High contrast
Size of the content
Virtual magnifying glass
Using a screen reader
Accessibility Notice for Websites
Terviseportaal.ee website belongs to the Health and Welfare Information Systems Centre (HWISC), and we aim to ensure that terviseportaal.ee complies with the accessibility requirements established under §32 of the Public Information Act.
At the end of this notice, contact information is provided for reporting any issues with the accessibility of the website.
Accessibility testing has been conducted with the most commonly used devices (computers, tablets, smartphones), various browsers (Firefox, Chrome, Safari, Edge), and screen readers (JAWS, NVDA, VoiceOver, Talkback).
We recommend using the latest software versions on your devices to ensure the optimal functioning of the health portal.
The health portal uses the quick link “Skip to content,” which becomes visible only when the keyboard is used for navigation. It allows users to skip the menu and navigation components and move directly to the page content.
Compliance Status
Health Portal partially complies with accessibility requirements due to the reasons listed below.
Compliance Status
Health Portal partially complies with accessibility requirements due to the reasons listed below.
Content and features that are not accessible
The problems identified are marked with the standard number.
Converted and downloaded PDF documents are not fully navigable across the portal (5.4).
Inaccessible PDFs include:
- Health declaration PDFs (EST, ENG, RUS) under health certificates
- Health declaration and health certificate PDFs, which can be downloaded in health certificates detailed view
- My Settings - Declarations of Intent - Organ Donation, Blood Transfusion, and Body Donation PDFs
- My Settings - Access to Health Data - EU healthcare professionals' access to cross-border health data PDF
- Working ability - if working ability is determined, the PDF is available and downloadable under certain conditions
- My settings - Health insurance - Certificate
- Views generated when printing across the Health Portal
During the completion of the health declaration, there are questions where a mandatory field becomes understandable to the user only after clicking on it (9.3.3.2).
The problem occurs within sub-questions 1-21, where the choice field appears upon making a selection.
“Use of Color” is not fully conforming (9.1.4.1)
The active menu item is distinguished solely by color. The contrast ratio between the two shades of blue is 1.46:1.
Enlarging the text causes it to overlap (9.1.4.4).
The error occurs in My settings - My Data - My family physician
Enlarging the text causes part of the content to become hidden. (9.1.4.4)
- Date filters throughout the portal
- Disease prevention – Growth chart
- My settings – My data – Notification forwarding (on the mobile device screen)
The Health Insurance Fund podcast does not have a text version/transcript (9.1.2.1)
Health portal homepage
The screen reader does not detect the purpose of the input field (9.1.3.5)
My settings – Health insurance – Ordering a European Health Insurance Card
Content and features that are not accessible
The problems identified are marked with the standard number.
Converted and downloaded PDF documents are not fully navigable across the portal (5.4).
Inaccessible PDFs include:
- Health declaration PDFs (EST, ENG, RUS) under health certificates
- Health declaration and health certificate PDFs, which can be downloaded in health certificates detailed view
- My Settings - Declarations of Intent - Organ Donation, Blood Transfusion, and Body Donation PDFs
- My Settings - Access to Health Data - EU healthcare professionals' access to cross-border health data PDF
- Working ability - if working ability is determined, the PDF is available and downloadable under certain conditions
- My settings - Health insurance - Certificate
- Views generated when printing across the Health Portal
During the completion of the health declaration, there are questions where a mandatory field becomes understandable to the user only after clicking on it (9.3.3.2).
The problem occurs within sub-questions 1-21, where the choice field appears upon making a selection.
“Use of Color” is not fully conforming (9.1.4.1)
The active menu item is distinguished solely by color. The contrast ratio between the two shades of blue is 1.46:1.
Enlarging the text causes it to overlap (9.1.4.4).
The error occurs in My settings - My Data - My family physician
Enlarging the text causes part of the content to become hidden. (9.1.4.4)
- Date filters throughout the portal
- Disease prevention – Growth chart
- My settings – My data – Notification forwarding (on the mobile device screen)
The Health Insurance Fund podcast does not have a text version/transcript (9.1.2.1)
Health portal homepage
The screen reader does not detect the purpose of the input field (9.1.3.5)
My settings – Health insurance – Ordering a European Health Insurance Card
Feedback
We are constantly working to improve the accessibility of Health Portal. If you would like to provide feedback on accessibility or if something essential remains inaccessible to you, please contact us at terviseportaal@tehik.ee
Feedback
We are constantly working to improve the accessibility of Health Portal. If you would like to provide feedback on accessibility or if something essential remains inaccessible to you, please contact us at terviseportaal@tehik.ee
Supervisory Authority
The Consumer Protection and Technical Regulatory Authority monitors the accessibility of public service websites and applications.
- Website: www.ttja.ee(Opens in new tab)
- Email: info@ttja.ee
- Phone: 667 2000
Supervisory Authority
The Consumer Protection and Technical Regulatory Authority monitors the accessibility of public service websites and applications.
- Website: www.ttja.ee(Opens in new tab)
- Email: info@ttja.ee
- Phone: 667 2000
Notice Compilation
The accessibility notice has been compiled based on the evaluation conducted by TEHIK's quality assurance.
The notice was last updated on May 18, 2026.
Notice Compilation
The accessibility notice has been compiled based on the evaluation conducted by TEHIK's quality assurance.
The notice was last updated on May 18, 2026.